United Airlines’ History of Authoritarian Inflexibility

There’s a real pattern of behavior from United.

United passenger threatened with handcuffs to make room for ‘higher-priority’ traveler” by David Lazarus, L.A. Times

“They’re so locked into their policies, there’s no room for empathy,” she said.

As a result, Underwood said, situations that should be manageable spiral out of control and result in unnecessarily messy PR disasters.

(Although the above quote is about United, I’ll note it could also describe zero-tolerance policies and mandatory sentences, and is one of the reasons I don’t believe leaving nuanced social decisions to “unbiased algorithms” written by libertarian introverts is the best idea.)